They blame it in the role, but in all honesty it's because management can benefit from some much needed training. Hire And Fire Cycle - the company is stuck in firing people, and hiring replacements at a rapid pace. I get that they are trying to be uplifting, but it's hard to do telemarketing when there is loud music just being blasted out.
It can be seen more as a frat party rather than an actual place to do business. Loud Work Environment - the sales floor is always blasting very loud music all day, every single day. It's just a very dishonest approach to building relationships with prospects if you have to lie to them to relate. You're also advised to lie to customers as a way to relate to them like saying you have a wife, or child, or anything to relate to the person. It sends a message that you don't really care about the customers you're trying to help, and just trying to get a deal. You try to sell to home services guys, but then openly insult and mock them during morning huddles. Insult The Customers - the same people you are trying to sell to are the same people the office is open about making fun of. So you don't get the real experience of working for a tech company. Whether the company is doing anything to fix that is unclear as Sales is very segregated from the rest of the business.
You can just do a google search of Signpost Customer Reviews and the BBB and see that customers are not happy with the product. Its a real morals and ethics kind of decision you have to make to feel comfortable selling a product that doesn't work. Low Customer Reviews - Customers are not satisfied with the product, so you're really a sleazy sales person trying to get customers stuck in a contract rather than solving their problems. You're constantly asked to stick to the script even if you feel it doesn't work for you. You get leads from Yelp, Groupon, and HomeAdvisor, and just recycle them over and over until you get a deal. The product knowledge training lasted 10 minutes with a vague overview of how the product works.
#SIGNPOST REVIEWS 123 FLOOR HOW TO#
No real training - the training program is more of a "figure it out" approach rather than teaching you how to sell the product. As soon as it hits 5:30, the managers are the first ones out the door while the sales reps are expected to stay in the evening. Another problem is that there is 4 managers on the sales floor for a team of about 20 people.
Managers day to day is more focused on just looking over your shoulder, gchatting comments to each other, texting on their phones, and listening to your calls. They also have a system in place where they can get audio from your headset to hear what you're saying to customers, and will take over if they don't like what you say. Micromanagement - Managers will take note on how often you use the bathroom, how long it's been since you made a cold call, or how long you've spent in the kitchen. You cold call businesses and try to get them onto an online demo and then sell to them. Telemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. You are expected to do over 200 minutes of talk time every day. The job listing says they give you leads, but its just an automatic dialer that will just randomly put you in a cold call with a random business with no previous research. Very low pay compared to other cold calling jobs.ġ00% Cold Calling - the entire job is cold calling.
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